About Us > Customer Service

Customer Service

Upsell provides outstanding customer service and we are proud to pass that same stability and professionalism on to your customers as well.

All of Upsell’s private-labeled vendor programs come with the guarantee of 24 hour customer service and support, including:

  • Clear notification of the fees charged should they continue with the benefits program beyond the first, free month.
  • No accidental enrollments: the customer must enter their information twice to activate their enrollment.
  • 24/7 Hassle-free cancellation policy via email, phone or online, with no resell efforts of any kind.
  • Immediate confirmation of enrollment by email, reiterating the terms of membership, including the ability to cancel at any time.
  • A reminder email sent in the middle of the first month to remind the customer to act on the cash back rebate or your business' custom benefit.
  • Prior to the first billing, an email reminding the customer that the fee will be charged if the account remains active.
  • Ongoing emails to remind members of their benefits.

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